As project editor, I managed the national team who created this 240-page booklet, in French and English, provided to new members of the Sympatico Internet Service, Canada’s largest Internet service provider. The booklet included our selection of the Top 550 Web sites and lots of how-to articles. The Sympatico Internet Guide was designed to get Net newcomers up and surfing, so they would be less likely to get frustrated and quit. Successful in reducing membership “churn,” the booklet has been updated and republished a number of times.